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Welcome to Auchampx. Aussie Own online store.

Buy Now Pay Later Available!

Contact Us

Please visit our help pages for answers to some of the most commonly asked questions.（support@auchampx.com）

Drop us an email

FAQ:

Shipping

Where in Australia can you ship to?

We can ship to virtually all residential areas in Australia using local logistics.

Essentially, we cover approximately 99% of inhabited locations across Australia.

How long will it take to receive my order?

（Please note: Large items cannot be delivered to PO BOXES/Parcel Collect/Parcel Locker due to their size.）

Handling Time :1-2 business days.

Delivery Timelines:

Off season：

  • VIC: Approximately 3 - 8 working days
  • NSW, SA, ACT,QLD: Approximately 4 - 8 working days
  • NT, WA, TAS: Approximately 7 - 10 working days.

Peak season：

  • VIC: Approximately 8 - 13 working days
  • NSW, SA, ACT,QLD: Approximately 10 - 15 working days
  • NT, WA, TAS: Approximately 12 - 19 working days.(See More)

Free Shipping:

Over 70% of our products qualify for Free Shipping, limited to most metropolitan areas based on delivery postcodes.

Shipping Costs may apply to delivery areas outside our Free Shipping zones.

Where is my package?

When we dispatch your package, we'll send you a tracking number. You can use this tracking number to check the status of your package on the corresponding logistics company's website.

How come I only received one item when I purchased several?

Please use the provided tracking number to check on the corresponding logistics company's website. Sometimes, items from one order may be shipped separately, and they might arrive at different times.

The logistics website shows package has been signed , but I haven't received the product.

Sometimes logistics updates may occur earlier or later than expected.

Please rely on actual delivery status. As long as the package is delivered within the specified time frame, it's considered normal, so there's no need to worry.

If you haven't received it even after the normal time frame, please contact our team atsupport@auchampx.com.

About US

Where are you located? I'd like to come and visit your showroom.

Our office is located in Melbourne, and we have warehouses in both Sydney and Melbourne.

However, our office and warehouses are not open to the public, and we do not have a showroom open to the public.
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