Pool & Accessories

No, it can't. We currently do not offer customization services. We only sell products with existing specifications and sizes displayed on our website.

Our solar blanket is universal and can connect to any pool cover roller. You shouldn't have any issues connecting it to your roller.

We don't recommend doing so, as it may affect the user experience.

We do not have a specific method for this purpose.

However, some customers have employed various solutions such as sewing, adhesive tapes, or utilizing specialized pool cover joining kits available from hardware stores.

We can ship to virtually all residential areas in Australia using local logistics.

Essentially, we cover approximately 99% of inhabited locations across Australia.

（Please note: Large items cannot be delivered to PO BOXES/Parcel Collect/Parcel Locker due to their size.）

Handling Time :1-2 business days.

Delivery Timelines:

Off season：

• VIC: Approximately 3 - 8 working days
• NSW, SA, ACT,QLD: Approximately 4 - 8 working days
• NT, WA, TAS: Approximately 7 - 10 working days.

Peak season：

• VIC: Approximately 8 - 13 working days
• NSW, SA, ACT,QLD: Approximately 10 - 15 working days
• NT, WA, TAS: Approximately 12 - 19 working days.(See More)

Free Shipping:

Over 70% of our products qualify for Free Shipping, limited to most metropolitan areas based on delivery postcodes.

Shipping Costs may apply to delivery areas outside our Free Shipping zones.

When we dispatch your package, we'll send you a tracking number. You can use this tracking number to check the status of your package on the corresponding logistics company's website.

Please use the provided tracking number to check on the corresponding logistics company's website. Sometimes, items from one order may be shipped separately, and they might arrive at different times.

Sometimes logistics updates may occur earlier or later than expected.

Please rely on actual delivery status. As long as the package is delivered within the specified time frame, it's considered normal, so there's no need to worry.

If you haven't received it even after the normal time frame, please contact our team atsupport@auchampx.com.

Our office is located in Melbourne, and we have warehouses in both Sydney and Melbourne.

However, our office and warehouses are not open to the public, and we do not have a showroom open to the public.

At the moment, we are only able to communicate via email and do not provide telephone support.