Shipping policy

Order Processing:

• Orders are typically dispatched from our Melbourne distribution center within 1-2 working days of receiving full payment.
• AUCHAMPX collaborates with multiple couriers to ensure an efficient delivery service.

Free Shipping:

• Over 70% of our products qualify for Free Shipping, limited to most metropolitan areas based on delivery postcodes.
• Shipping Costs may apply to delivery areas outside our Free Shipping zones.

Australia Post:

• Orders dispatched via Australia Post feature a barcoded address label for easy tracking.
• Utilize the consignment number at http://auspost.com.au/track/ to monitor your item's progress.
• Expect either a doorstep visit or a card for pickup at the local post office, with a required signature.
• Note: A re-delivery fee applies to items returned due to incorrect addresses or failure to collect from the Post Office.

Other Courier Deliveries:

• After reaching the nearest depot, the Courier provider will email the nominated receiver for delivery updates.
• Utilize the tracking number to check delivery status; deliveries occur during normal business hours on weekdays only.
• Assistance may be needed for unloading, with deliveries limited to the property entrance.
• A re-delivery fee applies for undeliverable items or those returned due to incorrect addresses or unsuccessful delivery.
• Door-to-door delivery cannot be guaranteed for every customer, especially in remote areas.

Delivery Timelines:

• 98% of products are dispatched within 2 business days.
• Delivery timelines vary by region:

1. VIC: Approximately 3 - 5 working days
2. NSW, SA, ACT: Approximately 4 - 8 working days
3. QLD, NT, WA, TAS: Approximately 7 - 10 working days.

Tracking and Address Details:

• Buyers can trace deliveries online with a unique tracking number.
• PO Boxes have size and weight limitations (25kg or one meter).
• Buyers must provide accurate delivery details and a mobile number before payment; changes post-checkout are not valid.
• Delivery time starts after cleared payment and dispatch from our warehouse.

Undeliverable Packages:

• In the unlikely event of parcel return, our customer service will contact buyers via email.
• Address discrepancies prompt contact; a re-delivery cost applies to returned products.

Unsuccessful Delivery Attempt:

• For Australia Post deliveries, a notification is left for parcel pick-up.
• Arrangements are made for non-home deliveries by other Couriers, with a re-delivery cost if the buyer is unavailable.

Receiver Awareness and Parcel Rejection:

• Gift recipients should be informed to avoid rejection, with a re-delivery cost for resenting.

Courier Reference and Extended Delivery:

• Expected courier delivery times are for reference only, with possible delays.
• Contact customer service if items are not received within 10 business days.

Undeliverable Postcodes:

While we aim for nationwide delivery, certain postcodes may incur extra fees.

Orders with no shipment service will be canceled and refunded with email notification.

Contact us for remote area deliveries to ensure successful order processing.（support@auchampx.com）