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Ice Silk Butterfly-Shaped Memory Foam Pillow | Ergonomic, Orthopedic, Sleep-Aiding, Suitable for Three Sleeping Positions (23.62*15.75*5.12 inch,Dark gray)

Sale price $100.99 Regular price $109.38

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Shipping fees are shown at checkout after entering your address. Most products include free delivery to metro areas.


📦 Need Delivery After a Specific Date?

Place your order and let us know your preferred dispatch date using any ONE of the following:

• Leave a note at checkout
• Contact our online customer service
• Reply to your order confirmation email or email support@auchampx.com

We can hold your order for weeks or even months and ship it after your requested date.

Shipping Time Frame

(Please note: Large items cannot be delivered to PO BOXES/Parcel Collect/Parcel Locker due to their size.)

Handling Time :1 business days.

Delivery Timelines:

Off season:

  • NSW, SA, ACT, QLD, VIC: Approximately 2 to 6 working days.

  • NT, WA, TAS: Approximately 5 to 9 working days.

  • Remote area:Approximately 6 to 10 working days.

Peak season:

  • VIC: Approximately 8 - 13 working days
  • NSW, SA, ACT,QLD: Approximately 8 - 15 working days
  • NT, WA, TAS: Approximately 12 - 19 working days.(See More)

Free Shipping:

  • Over 70% of our products qualify for Free Shipping, limited to most metropolitan areas based on delivery postcodes.
  • Shipping Costs may apply to delivery areas outside our Free Shipping zones.

Aussie Owned Store

Melbourne Based

Return & Warranty

  • All products come with a 12-month standard warranty.
  • Products with warranties exceeding 12 months will be clearly indicated in the product description.
  • Change mind return is acceptable.

Please refer to this link for specific details regarding the Return Policy & Warranty Policy page.

For any inquiries, please contact us first at support@auchampx.com.

Please Note:We recommend that you retain your Auchampx packaging for the duration of the warranty period in the event that you need to return your purchase for a warranty replacement.

Description

Product description

Upgrade your rest with an ergonomic hollow concave cervical pillow that blends the comfort of a traditional bed pillow with targeted contour support. The 15° tilted hollow cradle helps keep your head aligned while supporting the natural curve of your neck and spine for more comfortable, refreshed mornings. Built with breathable memory foam and a cooling 3D mesh pillowcase to promote airflow for a drier, cooler night’s sleep.

Strong points

  • Ergonomic hollow concave design: Cradles the head while supporting cervical alignment to help reduce neck discomfort from poor posture.
  • 15° contour support angle: Designed to follow the natural neck curve for balanced support across head and neck.
  • Six contour zones: Targeted zones support neck, shoulders, and arms to ease pressure points and muscle stiffness.
  • Cooling, breathable pillowcase: High-density 3D mesh improves ventilation to help you stay cool and comfortable.
  • 98% breathable memory foam core: Non-toxic and odorless (may have slight initial smell); promotes airflow for a more comfortable sleep surface.
  • Gift-ready & everyday comfort: A practical sleep upgrade for home use and a thoughtful gift for parents or friends.

Features

Product type Ergonomic contoured neck pillow
Design Hollow concave surface with 15° tilt
Support zones 6 contour zones
Pillow core 98% breathable memory foam
Pillowcase High-density 3D mesh cooling fabric
Size 23.62 × 15.75 × 5.12 in (manual measurement error 0.5–1 in)
Note Memory foam may have slight odor; air out 48 hours before use

Utilisation

Ideal for back and side sleepers seeking more stable neck support at home, in the bedroom, or during rest and recovery. Allow a short adjustment period as sleep preference varies by person; if you have questions, please contact us.

Returns, Refunds and Replacements

Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.

Delivery Timeframe

Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:

V1188-MS-514-002V1188-MS-514-002
  • For customers in Victoria, approximately 7-10 working days;
  • For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
  • For customers in WA, NT, and TAS, approximately 9-12 working days.

Payment & Security

Payment methods

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

FAQ

Shipping

Where is my package?

When we dispatch your package, we'll send you a tracking number. You can use this tracking number to check the status of your package on the corresponding logistics company's website.

How come I only received one item when I purchased several?

Please use the provided tracking number to check on the corresponding logistics company's website. Sometimes, items from one order may be shipped separately, and they might arrive at different times.

Returns , Warranty and Refunds

What is your Return Policy?

  • All products come with a 12-month standard warranty.
  • Products with warranties exceeding 12 months will be clearly indicated in the product description.
  • Change mind return is acceptable.

Please refer to this link for specific details regarding the Return Policy & Warranty Policy page.

For any inquiries, please contact us first at support@auchampx.com.

Please Note:We recommend that you retain your Auchampx packaging for the duration of the warranty period in the event that you need to return your purchase for a warranty replacement.

How do I return a product?

Please first confirm your return request with our after-sale team via support@auchampx.com. They will provide you with specific return information. After that, you can either return the goods to Auchampx's warehouse by yourself or use the return postage label we provide. Please refer to this link for specific details regarding the Return Policy & Warranty Policy page.

How long will it take to receive my refund?

Refunds are processed within 1 to 3 days from when we receive the item(s).

Please refer to this link for specific details regarding the Return Policy & Warranty Policy page.